Privacy Policy for SHASHA Collective
SHASHA Collective respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose your information when you visit our website or make a purchase.
What we collect
We may collect the following information:
- Your name.
- Email address.
- Phone number.
- Billing and shipping address.
- Payment details, where necessary for processing your order.
- Order history and purchase details.
- Website usage information.
How we collect information
We collect information when you:
- Place an order.
- Create an account.
- Subscribe to our mailing list.
- Contact us by email, social media, or through our website.
- Browse our website, where certain data may be collected automatically through cookies and similar technologies.
How we use your information
We may use your information to:
- Process and deliver your orders.
- Send order confirmations and updates.
- Respond to your enquiries.
- Improve our website, products, and customer experience.
- Send marketing emails or offers, where you have agreed to receive them.
- Detect fraud, prevent abuse, and maintain website security.
Sharing your information
We may share your information with trusted third parties that help us operate our store, such as:
- Payment providers.
- Shipping and delivery companies.
- Website hosting and analytics services.
- Marketing or email service providers.
We only share information when necessary to run our business, fulfil your order, or meet legal requirements.
Data storage and security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no online transmission or storage system is completely secure.
Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, where legally allowed.
- Withdraw consent from marketing communications at any time.
Marketing communication
If you opt in to receive marketing messages, you can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please contact SHASHA Collective at sales@shashacollective.com.au.
Cookie Policy
SHASHA Collective uses cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and support store functionality.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how visitors use the site.
Types of cookies we use
- Essential cookies – help the website function properly, such as keeping items in your cart.
- Analytics cookie – help us understand how visitors use the site so we can improve performance.
- Marketing cookies – may be used to show relevant ads or measure the effectiveness of advertising.
- Preference cookies – remember your settings and improve your experience.
Why we use cookies
We use cookies to:
- Keep the website working correctly.
- Remember shopping cart items.
- Measure site traffic and performance.
- Improve product pages and navigation.
- Support advertising and retargeting, where applicable.
Managing cookies
You can control or delete cookies through your browser settings. You can also choose to disable non-essential cookies where your website platform provides a cookie consent banner or settings tool.
Third-party cookies
Some cookies may be placed by third-party services we use, such as analytics, payment, or advertising providers.
Updates to this policy
We may update this Cookie Policy from time to time. Changes will be posted on this page.