Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates and Delivery Times
Shipping costs are calculated at checkout unless otherwise stated. Delivery times may vary depending on your location and the shipping method selected. Once your order has been dispatched, estimated delivery is usually:
- Local orders: 2–5 business days.
- Interstate orders: 3–7 business days.
- Regional or remote areas: 5–10 business days.
Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email or message with tracking details where available.
Delivery Delays
We do our best to ensure your order arrives on time, but delays may occur due to courier issues, weather, public holidays, high order volume, or other circumstances beyond our control.
Incorrect Address
Please make sure your shipping address is correct at checkout. We are not responsible for delays or lost parcels caused by incorrect or incomplete addresses.
Lost or Missing Parcels
If your parcel is marked as delivered but you have not received it, please contact us as soon as possible so we can help investigate with the courier.
Damaged Parcels
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can review the issue.
Shipping Restrictions
At this time, we may not ship to all locations. If a location is unavailable, this will be shown at checkout or communicated before dispatch.
Contact Us
If you have any questions about shipping, please contact us at sales@shashacollective.com.au.
Returns Policy
Returns
We want you to be happy with your purchase. If you are not satisfied, you may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unworn, unused, and in original condition.
- Returned with all original tags and packaging.
- Free from perfume, makeup, stains, damage, or washing marks.
Non-returnable items
For hygiene and quality reasons, we do not accept returns on:
- Sale or clearance items.
- Gift cards.
- Items that have been worn, washed, altered, or damaged after delivery.
- Custom-made or personalised items, if applicable.
How to start a return
To request a return, email us with:
- Your order number.
- The item(s) you want to return.
- The reason for the return.
Once your return is approved, we will send you instructions on how and where to send your item. Items sent back without approval may not be accepted.
Return shipping
Customers are responsible for return shipping costs unless the item is faulty, damaged, or we sent the wrong item.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- Shipping fees are non-refundable unless the return is due to our error.
- Depending on your bank or payment provider, it may take additional time for the refund to appear.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, contact us as soon as possible after delivery.
Faulty or incorrect items
If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.